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- - - System Status - - -


As at:- 2:58:06 pm Tuesday 24th April 2018

Current System Status

Microsoft Email Problems

15:56 09/06/2017

We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.

This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.

AOL - Sending Issues

15:58 09/06/2017

We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.

E-Mail Delivery to BT and Yahoo

20:44 05/01/2018

Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.

Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i} exists:%{i} -all

If you need any assistance in updating this our support team will be happy to help.

Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this

Update Jan 7, 16:42 GMT - The only communication we've had from the other parties is that the previous advice holds true and that good mail sent from our clean mail IP addresses from domain's with a correctly formatted spf record should result in the mail being received correctly by mailboxes they provide. Communication is slow but ongoing and we're pushing as hard as we can for a definite resolution of this issue.

Planned System Maintenance

There is currently no planned maintenance.

Your Settings :-
IP address
Full Host
CCBot/2.0 (
Current Server :-
IP address

Problem ?

If you are checking this page because of suspect connection or performance issues:-

The download speed you get primarily indicates the bandwidth provided and line quality, but to varying degrees also depends on the load on the server, traffic on trunk connections, the performance of routers along the way, and your computers handling of the data it recieves. 
That is, if you have a lot of processes running in the background and/or your anti-virus or 'total Internet security' package is taking it's time inspecting everything that moves, you may be wrongly suspicious that you service provider is sharing the connection with too many other customers.

If the port checker can't 'see you', nor will the service that you're trying to use.
If any particular application is failing to connect or transfer data it could be that the port/s it uses are blocked or your router is sending the packets elsewhere. The '' facility lists ports used by common applications and your application should show which ones it's working with.

Most Hub/Routers include 'Universal Plug n Play' support.
The UPnP Router Port Mapping utility makes it extremely quick and easy to tell your kit to pass packets using the port number you specify through to the current system. You'll still need to tell your Firewall as well.
(Thanks are due to Brooks Younce - both for writing it and making it free).

realVNC (Virtual Network Connection) is one of the best remote control / assistance utilities on the web.  There's a free version for private use - and our tech-support may ask you to get it.  

Ping, Trace & NSLookup
facilities are provided in your control panel under 'Website Diagnostics'.

You can also run Ping, Trace & NSLookup from your own system. For example, using say the MS-Dos command line utilty on a Windows machine...
 (Click [Start], then select run, & type in 'cmd' (or 'command' on systems), and pressing [Return], or clicking [ok] - to lauch a 'Dos Window')
- You can type 'ping', or 'ping' at your command line to check connectivity.

'tracert' or 'tracert' gives information on the route your request takes along with the Router names and the response times.

The Ping & Trace facilities in your Control Panel do the same - BUT from the other end - your server - back to you (or wherever else), which should help you to identify possible problems.

You may well be asked to do this, and send the results to the technical support team, if you report access problems.

If you have more than one site, trying the same from the alternative areas can help identify if there's a problem with a specific ip address.

Performance ?

If you would like more information on connection performance, and statistics...

Try out -

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