Service... You're in Control
Wherever practical, we have handed control of the services offered over to you - after all, who else is more qualified to
operate your Website? This means that you can make most of the changes you need or add new services in real time through
your Site Control Panel.
For administrative matters, a contact form
is provided in your 'Account
Admin' area along with a relevant 'Frequently Asked Questions'
If your query is technical...
Our detailed online knowledge base contains answers to most of the questions you might ask, it's updated on a regular basis to
ensure it covers both common historical and current or topical information.
to your Site Control Panel and select 'Support Database'.
We have found that operating a 'trouble
ticket' system saves time - both in ensuring we
have your details correct - without you having to re-enter them, and in reducing ad-hoc calls which are commonly obviated once
any problem has been clearly laid out.
Hence, we don't offer technical support by telephone or dynamic email, but do endeavour to respond to 'trouble ticket' queries
within four hours.
If something that has been working should stop, do check the 'System
Status' to find out if there is a known problem or planned
maintenance in progress.
If you have a major development which
justifies having one of our consultants or programmers working with you,
or a critical live system that demands 24/7 support, we will arrange a direct link and can quote accordingly. Please
forward a relevant 'trouble
ticket' to have us contact you.