Service... You're in Control

Wherever practical, we have handed control of the services offered over to you - after all, who else is more qualified to operate your Website? This means that you can make most of the changes you need or add new services in real time through your Site Control Panel.

Support...

For administrative matters, a contact form is provided in your 'Account Admin' area along with a relevant 'Frequently Asked Questions' database.

If your query is technical...

Our detailed online knowledge base contains answers to most of the questions you might ask, it's updated on a regular basis to ensure it covers both common historical and current or topical information.
Sign-in to your Site Control Panel and select 'Support Database'.

We have found that operating a 'trouble ticket' system saves time - both in ensuring we have your details correct - without you having to re-enter them, and in reducing ad-hoc calls which are commonly obviated once any problem has been clearly laid out.

Hence, we don't offer technical support by telephone or dynamic email, but do endeavour to respond to 'trouble ticket' queries within four hours.

If something that has been working should stop, do check the 'System Status' to find out if there is a known problem or planned maintenance in progress.

Alternatively...

If you have a major development which justifies having one of our consultants or programmers working with you, or a critical live system that demands 24/7 support, we will arrange a direct link and can quote accordingly.  Please forward a relevant 'trouble ticket' to have us contact you.